15-Day Return Policy

At LGS Jewels, we want you to shop with confidence. If your order isn't the right fit, you can request a return within 15 days of receiving your product. To keep the process fair for everyone, please review the guidelines below.

Return Eligibility

Your return request will be accepted if:

• The return is requested within 15 days from the date of delivery.

• The product is unused, unworn, and in its original condition.

• All original packaging, tags, invoices, certificates (if provided), and accessories are returned with the product.

• The jewellery has not been resized, repaired, altered, or damaged after delivery.

Quality Inspection

To protect both our customers and our business, every returned item goes through a quality inspection once it reaches us.

During the inspection, we verify:

• Product authenticity

• Weight and purity (where applicable)

• Condition of the jewellery

• Original packaging and included accessories

This inspection helps ensure that the returned product is the same item that was originally shipped.

Refund Process

If the product successfully passes our inspection:

• Your refund will be processed to the original payment method.

• Refunds are usually completed within 5–7 business days after the inspection is approved.

If the inspection finds that the product has been used, damaged, altered, or does not match the original item sent by us, the return request may be declined. In such cases, the product will be shipped back to you.

Items That Cannot Be Returned

For hygiene, customization, and security reasons, the following items are not eligible for return unless they arrive damaged or incorrect:

• Customized or personalized jewellery

• Jewellery that has been resized or modified

• Products showing signs of wear, damage, or misuse

• Gift cards, if applicable

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or a short video of the package and product. We'll review the issue quickly and work to provide the best possible solution.

Easy Return Process

Returning an item is simple:

1. Contact our customer support within 15 days of delivery.

2. Share your order number and the reason for the return.

3. Follow the return instructions provided by our support team.

4. Once we receive and inspect the product, we'll update you on the approval status and process your refund if eligible.

Our Promise

We believe buying jewellery should be a happy experience. That's why we aim to make our return process transparent, fair, and hassle-free—protecting both our valued customers and the authenticity of every LGS Jewels product.