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At LGS Jewels, we understand that jewellery is a special purchase. Sometimes you may wish to exchange a product for a different design or upgrade to something new. Our Exchange Program is designed to make the process simple, transparent, and fair for everyone.
If you'd like a different design, size, or style, we're here to help. Eligible products can be exchanged according to the terms below.
To be eligible for an exchange:
The exchange request must be made within 15 days of receiving your order.
The jewellery must be unused, unworn, and in its original condition.
The original invoice, product certificate (if applicable), tags, and packaging should be returned with the product.
The product must not be damaged, altered, resized, or repaired by anyone other than LGS Jewels.
For the safety of both our customers and our business, every returned product goes through a quality inspection before the exchange is approved.
Our team verifies:
Product authenticity
Weight and purity (where applicable)
Condition of the jewellery
Matching invoice, certificate, and accessories
If the returned item does not pass our inspection or is found to be different from the original product sent by us, we may decline the exchange request.
The exchange value is based on the original purchase price of the product, subject to successful inspection.
If the new product costs more, you only need to pay the price difference.
If the new product costs less, the remaining amount may be issued as a store credit or adjusted according to our current exchange policy.
The following products are generally not eligible for exchange:
Customized or personalized jewellery
Engraved products
Gift cards or vouchers
Products damaged due to misuse or normal wear and tear
Items purchased during special clearance or final sale events (unless otherwise mentioned)
Contact our customer support with your order details.
Share the reason for the exchange.
Our team will guide you through the return process.
Once we receive and inspect the product, we'll confirm your exchange eligibility.
After approval, we'll help you choose your new jewellery and complete the exchange.
Customers are responsible for safely packing the product before sending it back.
If the exchange is approved, we'll ship the replacement product as per our standard shipping policy.
Shipping charges, if any, will be communicated before processing the exchange.
If you have any questions about our Exchange Program, our support team is always happy to help. We believe in building long-term relationships by offering genuine products, transparent policies, and friendly service.
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