Cancellation & Refund Policy

At LGS Jewels, every piece of jewellery is carefully inspected before it is shipped to ensure you receive an authentic, high-quality product. We value your trust and want your shopping experience to be smooth, transparent, and worry-free.

Order Cancellation

We understand that plans can change.

• Orders can be cancelled before they are shipped.
• Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return after receiving the product according to our Return Policy.
• If a prepaid order is cancelled before dispatch, the refund will be processed to your original payment method within 5–7 business days.

Return Policy

We accept return requests within 7 days from the date of delivery, provided the following conditions are met:

• The jewellery is unused, unworn, and in its original condition.
• All original packaging, invoice, certificates, tags, and accessories are returned.
• The product has not been resized, repaired, altered, damaged, or tampered with in any way.

Returns that do not meet these conditions may not be eligible for a refund.

Quality Inspection Before Refund

To ensure fairness for both our customers and our business, every returned product is thoroughly inspected by our quality experts before any refund is approved.

This inspection helps us verify:

• Product authenticity
• Hallmark, certification, and serial details (where applicable)
• Product weight and specifications
• Signs of wear, damage, replacement, or alteration
• That the returned item is the same product originally shipped by LGS Jewels

This process is important because, in rare cases, businesses may receive incorrect, damaged, counterfeit, or substituted products during returns. Our inspection protects genuine customers while helping us prevent fraudulent return claims.

Refund Approval

If the returned product successfully passes our quality inspection:

• Your refund will be approved.
• The refund will be processed to your original payment method within 5–7 business days after inspection.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Non-Refundable Returns

A refund may be declined if:

• A different product is returned.
• The jewellery is found to be damaged, worn, or altered after delivery.
• Hallmarks, tags, certificates, or packaging are missing without a valid reason.
• The product fails our authenticity or quality verification.
• The return request does not comply with our return policy.

If a refund cannot be approved, the product will be returned to the customer after the inspection process.

Damaged Or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

Our support team will review the case and provide a suitable resolution as quickly as possible.

Need Assistance ?

If you have any questions regarding cancellations, returns, or refunds, our customer support team is always happy to help. We believe in honest service, transparent policies, and building long-term trust with every customer.

Customer Care Helpline: - +91-7860509581

Customer Care Email: -  info@lgsjewels.com

Note:-  Company Reserves The Right To Change Our Terms & Conditions Listed Above At Any Time.